Terms and conditions

Last updated: 17 October 2026 · Applies to orders delivered to Switzerland and Liechtenstein.

1. Seller

Tipakama S.A.C.S., Av. Principal 3440, int. A, Campoy, San Juan de Lurigancho, Lima, Peru · Peruvian taxpayer no. (RUC) 20616608291 · contacto@tipakama.com. See the legal notice.

2. Products

Scarves and throws woven in Arequipa, Peru, from alpaca fibre. Composition, weight, size and tone are stated on each product page. Natural fibre: tones may vary slightly between pieces and from screen colours.

3. Prices

• Prices are in Swiss francs (CHF) and include shipping to Switzerland and Liechtenstein.
• Swiss import VAT (currently 8.1%) and the carrier's customs handling fee are not included; they are charged to the recipient on delivery by the carrier.

4. Order and contract

The contract is concluded when PayPal confirms your payment and you see the order confirmation with your order number. Stock is checked at the moment of payment; a tone that is sold out cannot be paid for.

5. Payment

Payment is made through PayPal, with a PayPal account or by credit/debit card. Tipakama never receives your card details.

6. Delivery

We dispatch from Lima within 3–5 working days by registered post with tracking. Delivery to Switzerland or Liechtenstein usually takes 2–4 weeks; customs clearance may add time. See shipping and returns.

7. Returns (14 days)

You may return any item within 14 days of receipt without giving a reason. Tell us at contacto@tipakama.com or in the chat, then send the item back unused, unwashed and with its label within a further 14 days. We refund the price paid, including the original shipping, within 14 days of receiving the item, by the original payment method. The cost of sending the item back is borne by you unless the item is defective or not what you ordered.

8. Warranty

Statutory warranty rights apply (two years for consumers). If an item is defective or not what you ordered, we will replace it or refund it, including return shipping.

9. Governing law

Swiss law applies, without prejudice to mandatory consumer protection rules of the country where you live. Please contact us first so we can resolve any issue directly.