Privacy policy
Last updated: 17 October 2026 · Swiss Federal Act on Data Protection (FADP) and, for customers in Liechtenstein, the GDPR.
1. Controller
Tipakama S.A.C.S., Av. Principal 3440, int. A, Campoy, San Juan de Lurigancho, Lima, Peru · contacto@tipakama.com.
2. Data we process
- Order data: name, email, phone, delivery address, items, amount.
- Chat messages you send us through the website chat.
- Payment data is processed by PayPal; we never see your card details.
- No advertising cookies, no third-party trackers, no analytics. Your cart is stored only in your own browser.
3. Purposes and legal basis
To process and deliver your order, answer your questions, handle returns and meet accounting and tax obligations (performance of contract and legal obligation).
4. Recipients and transfers abroad
Your data is processed in Peru (where Tipakama is based) and by these service providers:
- Cloudflare, Inc. (USA): website hosting and storage of orders and chat conversations.
- PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg): payment processing.
- xAI (USA): the automated chat assistant generates replies from your messages. Please do not share card details or passwords in the chat.
- Microsoft: email.
- Serpost (Peru) and Swiss Post / Liechtensteinische Post: delivery and customs clearance.
Transfers to countries without an adequate level of data protection (Peru, USA) are made because they are necessary to perform the contract you concluded with us, or on the basis of the providers' standard contractual clauses.
5. Retention
Order data is kept for as long as required by accounting and tax law (up to 10 years); chat conversations for up to 2 years, unless you ask us to delete them earlier.
6. Your rights
You may request access, correction, deletion, restriction or a copy of your data, and object to processing, by writing to contacto@tipakama.com. You may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, in Liechtenstein, with the Datenschutzstelle.